Shop Terms and Conditions

Processing Times

Items showing as in stock will be dispatched in 3 – 5 working days.

Items on back order may take around 2 weeks to be dispatched – look out for the back order text.


Estimated Shipping Times
Items will be posted via Royal Mail first class post. We may send items signed for at our discretion.

Returns and Exchanges

You may cancel your contract at any time up to 14 days after the day of delivery. To do this, please write to us at the email address shown on your order confirmation. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense.
You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will charge you the direct cost of collection. The cost of original posting will not be refunded.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.


Contact Information
Four Paws Animal Rescue (South Wales), PO Box 57, Newport, NP11 9AE
Registered charity 1117893

UK VAT registration number 264 5677 70